Standard Business Practice
How to do business with
June 20, 2012
45 years of making guitars
people I have tried a number of business methods, and the following is
best for me.
- To secure a place in my queue,
confident that I will remember everything you tell me, I will accept a
retainer from you, which will be applied against the cost of the
we will then collaborate on the design of. The retainer locks in the
current price structure. The retainer is non-refundable as it is a
statement of your commitment.
- In the event that you choose a special set of wood, or
another irreplaceable piece of my special offerings, you will remit 50%
of its price in advance to secure it for your instrument. This is
refundable should you choose another route in the creative process, but
the refund will not be guaranteed to happen until someone else has
agreed to purchase the material in question.
- Upon reaching your start date,
the design/price has become agreed upon, the retainer will be brought
up to a
deposit. For example if the guitar we had agreed upon was quoted to be
$11000, you would then send me $4500 more,
bringing your $1000 retainer up to a $5500 deosit.
- Your guitar would then be
to be picked up or shipped in about six more weeks. Upon receiving your
you would then have 48 hours to decide that it was perfect in every way
and you would send the balance. There are other ways this might go at
end, but so far it has always gone this way. International order will
be paid in full before shipping.
are FOB Petaluma, CA. Sales Tax will be added in California. I
have been relying upon personal contact, telephone conversation, email,
to establish the details and price of your instrument, and to clarify
issues around my concept and competence as a Luthier. Please don't
to call me, Bruce
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